As organizations grow, leaders struggle to maintain meaningful feedback and relationships with their teams. At larger scales, feedback often becomes overwhelming noise, making it difficult to discern actionable insights. Implementing structured systems and proxy relationships can help leaders effectively manage feedback while accepting the limitations of personal connections.

• As teams grow, direct feedback channels get overwhelmed and turn into indistinguishable noise rather than useful signal
• Leaders can't maintain personal relationships with everyone at scale, so they need to build structured systems and rely on proxies (like trusted managers) to surrogate those connections
• Accepting the limits of personal connection at scale, rather than fighting it, is what allows leaders to act on feedback effectively